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Payroll and Benefits Lead



Accounting & Finance
Raleigh, NC, USA
Posted on Thursday, May 11, 2023

Relay, a Raleigh-based product company, is looking to change the way we communicate. We've designed, built, and launched an entirely new product category -- a simple, rugged, internet-enabled smart-device and all the software that runs it -- that is disrupting the handheld radio industry for B2B clients and non-desk workers. Our innovative B2B product has achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities for them through our custom platform which includes purpose-built hardware including extra sensors, software on the device and in the network, and a growing API for integration.

We’re hiring for a Payroll & Benefits Administrator to join our People Services team at our Raleigh HQ located in North Hills. We are currently working in a hybrid model and have flexibility related to working in the office 2-3 days per week.


  • Full semi-monthly payroll responsibilities including (but not limited to) employee data maintenance, payroll processing utilizing UKG / UltiPro, funding 401K/HSA, reporting, year-end, and other related duties with precision
  • Benefits administration including answering team member questions, driving Open Enrollment, onboarding new team members, collaborating with our benefits broker, tracking leave of absences, and researching new benefits to add to a robust employee-centric plan
  • HRIS integrity and improvements utilizing UKG / UltiPro and other 3rd party tools to their highest potential
  • Reporting for payroll, compensation, audits/401K testing, and ad hoc executive requests
  • Direct and service-oriented interactions with team members regarding areas of your expertise


  • Performs the semi-monthly payroll processing for approximately 130-150 team members in the U.S. for a majority salaried population
  • Enters payroll related changes in the HRIS system including onboarding/terminating, approving employee self-service changes, workflows, and ensuring that information is correctly updated
  • Provides administrative and operational support for HR and Payroll systems
  • Monitors and ensures daily, weekly or monthly interfaces (3rd party or internal) process correctly and troubleshoots any failed processes
  • Interprets pay policies (e.g. PTO, disability, workers compensation, withholding exemptions, FMLA, etc.) and ensure amounts are calculated and applied correctly
  • Researches and resolves questions from managers and team members such as timecard questions, PTO accruals, direct deposit, garnishments, retroactive pay calculations, tax questions, and other changes
  • Creates and runs reports from HRIS for use by Finance, Ops, and Executive teams
  • Assists in the preparation of yearly W-2's and other tax filing, related to payroll and benefits
  • Assists with quarterly and annual external or internal audit requests and SOX compliance initiatives
  • Reconciles and processes all monthly benefit invoices working closely with Finance
  • Promotes continuous improvement in People Services, payroll procedures, workflow processes, and overall systems
  • Maintains a working knowledge of federal and state legislation that may affect People Services/HR and payroll policies
  • Performs administrative tasks such as troubleshooting login issues, monitoring PTO balances, reviewing deduction set-up after benefits enrollment
  • Assists with company-wide events and collaborates meaningfully with the broader People Services team
  • Assists with ad hoc reporting and special projects as assigned
  • Other duties as assigned


  • BA/BS degree in Business, Human Resources, Finance or other relevant field
  • 2+ years of experience in one or more of the following areas: HRIS, payroll, benefits, and reporting. UKG / UltiPro experience is preferred but not required
  • Strong technical and analytical skills
  • Strong attention to detail
  • Knowledge of U.S. state and federal wage and hour laws
  • Proficiency with Google G Suite and Microsoft Suite
  • Able to handle highly confidential information with discretion
  • Flexibility with the ability to work in a fast-paced changing environment
  • Ability to establish priorities, work independently, and execute autonomously
  • Positive attitude and proactive approach to workload management
  • Ability to uphold and exemplify Relay’s core values

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer...

  • 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits
  • Generous Paid Time Off
  • 401(K) Savings Plan + Company Match
  • Baby Cash Reward + Paid Parental Leave
  • Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym memberships, workout equipment and more.Free Snacks and Fun Times
  • Latest tech, standing desks, and all the accessories and software you need to succeed in your role