Acta makes it faster and easier for local governments to respond to inquiries and resolve repetitive customer service requests. Acta’s software-as-a-solution enhances the email workflow within an agency with tools to auto-compose responses, develop an internal knowledge base, and streamline coordination between staff. The solution has proven effective at dramatically increasing productivity and response times within support-oriented agencies such as permitting and licensing departments. Acta Solutions currently serves over 54 municipalities across 15 states.