About the Role
Our People Operations Coordinator plays a vital role in maintaining and enhancing our company’s culture and employee well-being. This role will substantially contribute to the development and execution of People Ops processes, policies, and initiatives that support our Pocketeers. The Coordinator will work closely with various teams to ensure seamless communication and collaboration across the organization. This includes participating in hiring and onboarding, supporting employee engagement efforts, and contributing to the continuous improvement of People Operations strategies and initiatives. The right candidate will focus not just on the administrative side of People Ops, but on being a proactive problem-solver, strong communicator, and dedicated teammate committed to fostering a positive and supportive work environment.

Note: The work schedule will be determined based on the needs of the department and the availability of the team member, with a minimum of 20 hours and a maximum of 30 hours per week. Specific work hours will be discussed during the interview and onboarding process.

What You Will Do

• Administer and coordinate team engagement and recognition
  • Administer Pocket Prep Anniversary Award Program
  • Coordinate Annual Summit planning in collaboration with our outsourced partner
  • Plan company-wide virtual events and in-person activities for Durham team
  • Coordinate company-wide volunteering program
  • Liason for American Underground (our coworking community and home) activities
• Support with recruiting, selection, and hiring coordination
  • Provide administration support for open roles in JazzHR (applicant tracking system)
  • Conduct initial application screening (indicate/decline applications that are blank, etc)
  • Coordinate and schedule all interviews
  • Host and coordinate in-office interviews in Durham (and provide support to Seattle team, as needed)
  • Perform reference checks as needed
  • Administrative support of hiring documentation on Confluence
• Provide benefits administration support
  • Provide employee support for health plans - medical, dental, vision - and other benefits
  • Act as a curious learner and student of best practices in benefits administration
  • Support request processes for employee leave
  • Prepare PP for all benefits compliance needs of a multistate team approaching 50+ employees
• General Organizational and Office Assistance
  • Administer Charitable Giving program
  • Perform light office management duties for Durham Office
  • Keep key company resources (e.g., job descriptions, accountability chart) up to date
  • Work from Durham office at least one day a week (Thursdays)
  • Support activities related to HR compliance

About You
We’re looking for someone who has the following:

Required:

• 1-3 years experience supporting a People Ops or HR function in a small (start up or scaling) business
• Ability to apply, learn, and adapt technology-enabled solutions to support our high-tech, distributed team
• Leads with curiosity and humility along with a team-first focus
• Clear and consistent communicator
• Comfortable advancing multiple priorities at once with a high degree of organization
• Model of our core values and champion of our culture at Pocket Prep

Preferred:

• Experience with benefits administration
• Passion for organizing team events

And exhibits the following qualities:

• A learner's mindset – developing solutions that foster long-term growth and address the underlying challenges of employee experience, rather than focusing on temporary fixes.
• A drive to collaborate with the People Ops and broader team, knowledge share, and work together to find the best solutions.

You are also excited about our culture:

• Embrace a spirit of improvement and welcome feedback
• Choose curiosity instead of judgment
• Share your opinions and perspectives, and kindly disagree when you see things differently
• Craft is important to you; You prefer to do things well instead of rushed
• Love for continued learning individually and as a team, as well as making education more accessible for others

Benefits
Pocket Prep is a leading mobile and web-based learning platform offering efficient and affordable study solutions for professional certification and licensure. We believe that education should be within everyone’s reach. High-stakes exams are often a stressful and expensive barrier to career advancement - Pocket Prep strives to prepare our members to pass with confidence.

We care about people passing exams because we’ve been there. Co-founders Ken Gillette and Peter Murphy faced expensive, high-stakes tests for career-promoting professional credentials while they were co-workers at Lockheed Martin. Like tens of thousands of other Americans, they shelled out hundreds of dollars to register and buy the materials they thought would improve their chances of passing. After hauling textbooks, flashcards, and study guides to costly test prep classes, they founded Pocket Prep in 2011 to help people more effectively and inexpensively prepare for important assessments.

Some of our employee benefits include:

• Stability: We're 10+ years old, 100% profitable without investor backing, and we continue to have year-over-year growth.
• Work/Life Balance: Freedom to live your life while accomplishing something awesome for everyone in education. Flexible PTO and a 3-week company-wide holiday break from mid-December through New Year.
• Competitive Compensation: Generous profit-sharing program and base pay.
• 100% Healthcare: We cover all of our employees' healthcare premiums because we are invested in your well-being. We also cover 80% of dependents.
• Remote Flexibility: You can work where and when you are most effective. We have an office in downtown Durham, NC and are supportive of hybrid work options.
• Give Back: We are active participants in our communities through volunteer partnerships with local nonprofits. We offer VTO (volunteer time off) for independent engagement with your community.